FAQs

1. Are your cameras authentic?

Yes — every Canon PowerShot, Nikon Coolpix, Sony Cyber-shot, and all other models we sell are 100% authentic.
We carefully source each camera, verify serials when possible, and conduct full functional tests before listing.

2. Are the cameras used or new?

Most vintage digital cameras are pre-owned due to age. At DigiBerrys, all cameras are:

  • Professionally inspected

  • Function-tested

  • Cleaned and sanitized

  • Accurately described with their cosmetic and functional condition

No surprises — what you see is exactly what you receive.

3. Do your cameras come with accessories?

Most cameras come with:

  • Battery

  • Charging cable or power adapter

  • Storage card (depending on model)

Each product page clearly lists what’s included.

4. Do you offer a warranty?

Yes! Every camera includes a 30-day functional warranty, covering issues not caused by misuse or physical damage.
If something isn't working as described — we’ll repair, replace, or refund.

(If you want, I can create a full separate Warranty page.)

5. What is your return policy?

We offer a 30-day hassle-free return policy. If your item arrives damaged, defective, or not as described, we’ll make it right.
For change-of-mind returns, the camera must be in the same condition received.

For full details, check our Return Policy page.

6. How long does shipping take?

  • US & UK: 2–5 business days (Free Shipping)

  • Europe: 3–6 business days

  • Australia & Worldwide: 3–6 business days

Orders ship within 1–2 business days and include full tracking.

7. Do you ship internationally?

Yes — we ship worldwide.
International customers are responsible for customs and import fees, if applicable.

8. How are the cameras packaged?

Each camera is shipped in:

  • Shock-resistant protective wrap

  • Padded boxes

  • Weather-safe packaging

We know these items are collectibles — safe delivery is our priority.

9. Do you accept cancellations?

You may cancel an order before it ships.
Once the order has been dispatched, cancellations are no longer possible, but you can request a return once it arrives.

10. How do I track my order?

Once your camera ships, you’ll receive a tracking number via email.
You can track it in real time until it reaches your doorstep.

11. What payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

Secure, encrypted checkout is built into our store.

12. How can I contact customer support?

You can reach us anytime:

📧 support@digiberrys.com
📞 US: +1 585-891-5029
📞 EU: +33 7 63 32 43 21
📍 Office: 12 Av. Racine, 78600 Maisons-Laffitte, France (Operations based in US)

We typically respond within 12–24 hours.